About the job

Job Title: Senior Account Manager (Customer Success & Project Management)

Location: On-Site (San Leandro, CA)

Job Type: Full-Time

About SirenOpt

SirenOpt helps manufacturers make better, safer, and more reliable micro- and nano-materials. These materials are the building blocks of critical sectors of the global economy such as batteries, computer chips, aircraft components, and power systems. But, surging material demand and growing complexity are pushing production to unprecedented scales and speeds, leaving manufacturers effectively flying blind. Small, undetected variations during production lead to wastage, lower performance, higher costs, and safety risks.

SirenOpt is changing this by developing a manufacturing intelligence platform that non-destructively probes materials during production, revealing critical internal information without damaging them. Using a novel combination of cold atmospheric plasma, physics-informed machine learning, and predictive analytics, SirenOpt generates unique, real-time material fingerprints that capture material signals not accessible through conventional measurement techniques. These insights give manufacturers unprecedented visibility into how materials behave as they are made.

We turn hidden data into actionable intelligence to help manufacturers reduce variability and thus increase yield and performance. The technology can be deployed as a standalone tool or integrated directly into factory production lines. SirenOpt is currently deploying early versions of its platform with some of the largest industrial manufacturers in the world across North America, Europe, and Asia.

Role Overview

SirenOpt is seeking an experienced Account Manager who excels at managing customer relationships while leading projects from planning through execution. This role combines customer engagement, project coordination, and strategic account management to ensure successful delivery of customer initiatives.

The ideal candidate has strong project management experience, enjoys working with cross-functional teams, and can effectively communicate with both technical and business stakeholders.

Business proficiency in Japanese, Korean, or Mandarin Chinese is highly desirable to support our growing customer base throughout Asia.

What You'll Do

• Serve as the primary point of contact for assigned customer accounts and build trusted relationships with customer stakeholders.

• Lead customer implementation and delivery projects from kickoff through completion.

• Develop project plans, schedules, milestones, budgets, and risk mitigation strategies.

• Coordinate cross-functional teams including Product, Engineering, Data Science, Customer Support, and customer teams.

• Monitor project progress, manage risks, and communicate status to executive stakeholders.

• Manage change requests and ensure projects are delivered on time, within scope, and to customer expectations.

• Facilitate governance meetings, business reviews, and executive updates.

• Drive customer adoption and long-term success while identifying opportunities for future engagement.

• Gather customer feedback to influence product and service improvements.

What We're Looking For

• Bachelor's degree in Business, Engineering, Information Systems, Supply Chain, or a related field.

• 7+ years of experience in Account Management, Project Management, Customer Delivery, Consulting, Enterprise Program Management, or a related customer-facing role.

• Proven experience leading complex customer-facing projects.

• Strong project planning, scheduling, stakeholder management, and organizational skills.

• Experience coordinating cross-functional teams and managing multiple priorities.

• Excellent written, verbal, presentation, and problem-solving skills.

Nice to Have

• Business-level proficiency in Japanese, Korean, or Mandarin Chinese, both spoken and written is highly preferred.

• Experience with battery, semi-conductors, aerospace/automotive industries

• Experience working with customers in Japan and/or South Korea.

• Experience with AI, analytics, optimization, or enterprise software implementations.

• Experience working with international customers and multicultural teams.

• Organizational Change Management